How long is the delivery time?
Shipping time depends on many factors, including the shipping method you choose at checkout.
Standard Shipping: Approximately 2-14 business days after shipping.
Express: It takes about 1-7 working days after shipping.
Please Note: As with any delivery service, timelines are estimated, not guaranteed, and do not include customs clearance times which are beyond our control.
How is the shipping cost calculated?
Shipping charges depend on many factors, including the shipping method you choose at checkout.
The shipping cost shown on our page depends on your product weight and your country.
The total shipping cost will be displayed on the last page of checkout before you submit your order. Please note that it is very important to select the correct shipping country at checkout, if the shipping address does not match the shipping country, your order will be canceled due to an incorrect charge.
If your order incurs any additional delivery surcharges, such as product weight exceeding the courier allowance or delivery to remote destinations, we will contact you and you can choose to proceed or cancel the order.
How do I check the status of my refund?
You can check the status of your refund in your order after logging in.
What if the item I received is defective?
We can only guarantee the state in which the goods arrive at the container warehouse. If there is any shipping damage, we can reissue or exchange the item. The transportation risk during container transit is not our responsibility, and the transportation damage caused by it has nothing to do with us.
How can I view the logistics information of my package?
You can find the tracking information in the order details.
How do I cancel my email subscription?
You can unsubscribe via the unsubscribe button in our emails or by contacting us and presenting your contact account to us.